Frequently Asked Questions
Everything you need to know about shopping at Anna + Nina
What is the standard shipping time for orders?
We aim to process and ship all orders within 1-2 business days. Domestic deliveries typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item if I'm not satisfied?
We offer a 30-day return policy for all unused and unworn items in their original packaging. Simply contact our support team to receive a return label and instructions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
Are your products sustainably sourced?
At Anna + Nina, we are committed to quality and ethical sourcing. We work closely with our manufacturers to ensure that materials are obtained responsibly and that production standards meet our high quality requirements.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately if you need to update your order.